These terms govern your use of onehatchmedia.com and the One Hatch product suite — OHM CRM, OHM Voice, OHM Engage and OHM Sites (together, the "Service"), operated by One Hatch Media, Bengaluru, India ("we", "us"). By creating a workspace or signing in, you agree to them.
1. Accounts & workspaces
Workspaces are created for a business. The owner may invite team members and is responsible for their use of the Service and for keeping credentials secure. You must be 18+ and use the Service for business purposes. Notify us immediately of any unauthorised access.
2. Your data
Lead, call, message and site content you put into the Service remains yours. You grant us only the licence needed to host and process it to run the Service. We handle personal data as described in our Privacy Policy. You are the data controller for your customers' information; we act as processor.
3. Acceptable use
- No unsolicited bulk messaging or calls. You are responsible for having consent to contact the people you add, and for complying with TRAI / DND rules and WhatsApp Business Platform policies.
- Call recording, where enabled, must be disclosed to participants as required by applicable law. You control whether recording is on.
- No unlawful, misleading, infringing or harmful content on hosted sites; no attempts to breach, overload or reverse-engineer the Service.
- Automated assistants must remain identified as automated — we do not permit disabling that disclosure.
We may suspend a workspace that materially breaches this section, with notice where practical.
4. Third-party services
Parts of the Service depend on providers you connect or we use on your behalf — telephony carriers, Meta's WhatsApp Business Platform, payment gateways, AI providers and hosting. Their outages, policy changes or fees may affect features. Charges billed by those providers (call minutes, WhatsApp conversations) are separate from our fees unless stated otherwise.
5. Fees & billing
Paid plans and wallet top-ups are billed as shown at purchase. Wallet balances fund usage-based features (calls, messages) and are non-refundable once consumed. Subscription fees are payable in advance; we may change prices with 30 days' notice for the next billing period. Taxes are extra where applicable.
6. Availability & support
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in-product where possible. Support is provided by email during business hours; a specific SLA applies only if agreed in writing.
7. Termination
You may stop using the Service at any time and ask us to close your workspace. On closure we delete production data within 30 days (backups roll off on their own schedule). Export your data before closing — export tools are in the Workspace, or we can assist on request.
8. Liability
The Service is provided "as is". To the extent permitted by law, we exclude implied warranties, and our aggregate liability for any claim is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect or consequential loss, including lost profits or lost leads.
9. Changes
We may update these terms; material changes will be announced in-product and the date above revised. Continued use after the effective date means you accept the updated terms.
10. Governing law & contact
These terms are governed by the laws of India, with courts at Bengaluru, Karnataka having exclusive jurisdiction. Questions: digital@saireniit.co.in.