One Hatch Media ("we", "us", "our") operates onehatchmedia.com, the One Hatch CRM suite (web and mobile apps), OHM Voice and OHM Engage. This policy explains what we collect, why, and your choices — for our customers (real-estate businesses and their agents) and for the customers of those businesses whose enquiries are managed in the CRM.
1. Information we collect
- Account data — name, email, phone number, role and company, when a workspace is created for you or you sign in.
- Lead & CRM data — names, phone numbers, email addresses, areas, budgets, notes, follow-up dates and activity history that our customers store about their enquiries. We process this on our customers' behalf; the business you contacted is responsible for that data.
- Calls — when a business enables OneHatch Voice, we log call metadata (numbers, time, duration, outcome). If the business turns on call recording, calls are recorded by the telephony provider and may be transcribed and summarised by AI into a CRM note. Recording is controlled by the business and subject to applicable law.
- WhatsApp messages — when a business enables OHM Engage, messages you exchange with its WhatsApp number (including replies from our clearly-disclosed automated assistant) are stored to provide the shared inbox.
- Usage & device data — pages/screens used, actions taken, approximate device info, and an audit trail of account actions (for security and accountability).
2. How we use it
- To provide and operate the CRM, calling, messaging and reporting features.
- To send service notifications — including push notifications on your device if you turn them on (new chats, due follow-ups, missed calls). You can disable them any time in your device or browser settings.
- To generate AI call summaries and automated chat replies where the business has enabled those features. Automated assistants always identify themselves.
- To secure the service, prevent abuse, and comply with law.
We do not sell personal data and we do not use CRM contents for advertising.
3. Where your data lives
Data is stored with our processors: Supabase (database, authentication, file storage), Cloudflare (website hosting/CDN), our telephony partner (call routing and recordings, when Voice is enabled), Meta's WhatsApp Business Platform (message delivery, when Engage is enabled), and an AI provider for transcription/summaries (when enabled). Each receives only what is needed to run its part of the service. Data is encrypted in transit (TLS) and access inside a workspace is limited by role.
4. The mobile app
The One Hatch app for Android is a secure shell around this same service — it stores a copy of your recent leads on your device so the app works offline, and queues your changes until you're back online. Optional device features (notifications, microphone for voice notes, contact picker for adding a lead) are used only when you invoke them and can be revoked in system settings. The app does not access your files, location in the background, or contacts without an explicit action.
5. Retention & deletion
CRM data is kept for as long as the business's workspace is active. Businesses can delete leads, recordings, chats and team accounts from inside the product. When a workspace is closed, its data is deleted from production systems within 30 days (backups roll off on their own schedule). You may also ask us directly to delete your personal data — see contact below.
6. Your rights
Subject to applicable law (including India's DPDP Act), you may request access to, correction of, or deletion of your personal data, and withdraw consent for optional features. If your data was entered by a business using our CRM, we may direct your request to that business, since they control it. To exercise any right, email us — we respond within 30 days.
7. Cookies
The website uses only cookies and local storage needed for sign-in, preferences and performance. No third-party advertising cookies.
8. Children
Our services are for business use and not directed at children under 18.
9. Changes
We'll update this page when our practices change and revise the date above. Material changes will be announced in the product.
10. Contact us
Privacy questions or requests: digital@saireniit.co.in
or via our contact page.
One Hatch Media, Bengaluru, Karnataka, India.